FAQ

What grade is your stainless steel?

Our lunchboxes are made from certified 304/18-8 food-grade stainless steel. Our bottles use 316 stainless steel — the same grade used in medical and marine equipment, which means superior corrosion resistance and no metallic taste, even with acidic drinks like juice or citrus water.

Why no straw?

Straws trap moisture in places you can't see, leading to mold and bacteria buildup that's nearly impossible to fully clean. We designed The Clean Bottle with a simple screw-top lid — nothing to disassemble, nothing to hide, nothing to mold.

Is the silicone food safe?

Yes. All silicone components use food-grade silicone that meets LFGB and FDA standards. It's BPA-free, phthalate-free, and skin-friendly.

Are your products dishwasher safe?

The lunchboxes and silicone lids are dishwasher safe (top rack recommended for lids). The insulated bottles should be hand washed to preserve the vacuum insulation over time.

What size is the lunchbox — will it fit a full sandwich?

Yes. That's exactly what we designed it for. The Flex Lunchbox is 170mm x 130mm x 55mm (approximately 6.7" x 5.1" x 2.2") with 800ml capacity. It comfortably fits a full sandwich, a personal pizza slice, or equivalent portions.

Do you ship internationally?

We currently ship within [your region]. International shipping is coming soon — join our email list to be notified.

What is your return policy?

We want you to love every Haven & Elm product. If something isn't right, contact us within 30 days of delivery and we'll make it right.